At KitchenwareHub.com, we take great care in packing our products to ensure they reach you safely. However, if you receive a damaged item, please send a photo of the product and the box to us within 24 hours of delivery at kitchenwarehub@gmail.com or Watsapp at 8699033696 and we’ll resolve it promptly.

1. Return Eligibility

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, in their original packaging, and include the original invoice
  • Please mention clearly the items you wish to return, especially for partial returns.

2. Return Process

  • We offer free returns for eligible items and will arrange a doorstep pickup.
  • Once the product is picked up, refund would be triggered to the original Mode of Payment. Shipping charges (if any) paid during purchase are non-refundable.
  • If a COD order has been canceled at the doorstep, we reserve the right to deny a free return.

3. Return Limitations

  • Multiple returns from the same account may incur a charge or be denied.
  • If your pincode is unserviceable by our courier partner (Delhivery), the return can only proceed once it becomes serviceable.
  • Orders cannot be canceled or altered after we have shipped the order from our end. Non-acceptance of a shipped order will be treated as a return.

4. Shipping and Delivery Issues

  • If you believe your parcel has been tampered with, contact us immediately and take a video before opening the box.
  • If the delivery SMS/email indicates success but you haven’t received the parcel, inform us within 24 hours.

5. Processing Returns

  • Returns are processed within 5 days after we receive and approve the request.
  • Once cleared through our quality checks, you will receive a refund at the original mode of payment

6. Exclusions and Notes

  • Orders placed online cannot be returned at physical stores.
  • Bulk or customized orders are handled on a case-by-case basis.
  • Slight differences in color, texture, and size for handmade items are not considered defects.

We aim for a smooth return experience and appreciate your understanding. For any questions or concerns, please reach out to us at kitchenwarehub@gmail.com.