At KitchenwareHub.com, we take great care in packing our products to ensure they reach you safely. However, if you receive a damaged item, please send a photo of the product and the box to us within 24 hours of delivery at kitchenwarehub@gmail.com or Watsapp at 8699033696 and we’ll resolve it promptly.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, in their original packaging, and include the original invoice
- Please mention clearly the items you wish to return, especially for partial returns.
2. Return Process
- We offer free returns for eligible items and will arrange a doorstep pickup.
- Once the product is picked up, refund would be triggered to the original Mode of Payment. Shipping charges (if any) paid during purchase are non-refundable.
- If a COD order has been canceled at the doorstep, we reserve the right to deny a free return.
3. Return Limitations
- Multiple returns from the same account may incur a charge or be denied.
- If your pincode is unserviceable by our courier partner (Delhivery), the return can only proceed once it becomes serviceable.
- Orders cannot be canceled or altered after we have shipped the order from our end. Non-acceptance of a shipped order will be treated as a return.
4. Shipping and Delivery Issues
- If you believe your parcel has been tampered with, contact us immediately and take a video before opening the box.
- If the delivery SMS/email indicates success but you haven’t received the parcel, inform us within 24 hours.
5. Processing Returns
- Returns are processed within 5 days after we receive and approve the request.
- Once cleared through our quality checks, you will receive a refund at the original mode of payment
6. Exclusions and Notes
- Orders placed online cannot be returned at physical stores.
- Bulk or customized orders are handled on a case-by-case basis.
- Slight differences in color, texture, and size for handmade items are not considered defects.
We aim for a smooth return experience and appreciate your understanding. For any questions or concerns, please reach out to us at kitchenwarehub@gmail.com.